These are the terms for any cleaning we do in Catford and nearby, including Hither Green, Bellingham, Rushey Green, Ladywell and Forest Hill. When you book, you agree to them.
Quotes
Every quote rests on the description of the property you give us. If the property is materially different when we arrive, for example more rooms than described, or a level of soiling that needs specialist work, we will tell you before starting and agree a revised price or leave without charge.
Paying for the work
We take a deposit of 50% to confirm the booking, payable no later than 24 hours before we come. The remaining balance is due on completion. Card and bank transfer are both accepted.
Changes and cancellations
Cancel or reschedule with at least 24 hours notice and there is no charge. Inside 24 hours, or if we cannot get access at the agreed time, we may charge for the cleaner’s time.
Access and keys
Access to the property is your responsibility. Keys left with us are stored securely and returned on request. Where a street in Catford needs a permit or paid parking, that charge is passed on at cost.
Our work
For end of tenancy work: if the check-out report marks down anything we cleaned, let us know within 48 hours and we come back and re-clean it free. Damage, and wear that was there before we started, are not covered.
What we are not liable for
We cannot accept liability for damage that was there before we arrived, for items that fail because they were already worn or faulty, or for marks that normal cleaning will not shift. Where we notice any of these, we will tell you.
These terms do not reduce any of your statutory rights as a consumer.
Talking to us
Questions about these terms, or about a job we have done, go to 020 3129 2846 or the contact page.